Refund policy

Returns & Refunds Policy

At Purgrace, customer satisfaction is important to us. We want you to feel confident and happy with your purchase.

Change of Mind Returns

If you change your mind about your purchase, Purgrace offers a refund option within 5 days of receiving your order, subject to the following conditions:

Return requests must be submitted within 5 days of receiving your order.
Jewellery must be completely unused and unworn.
Original tags must remain attached to the jewellery.
Items must be returned in their original Purgrace jewellery box.
Return postage costs are the responsibility of the customer.
We do not offer exchanges for change-of-mind purchases. Refunds are the only option.

Refund Processing

Once we receive your returned item, it will be carefully inspected to ensure it meets our return conditions.

Approved refunds will be processed within 7 days of receiving the returned item and issued using the original payment method.

Please note that the time taken for the funds to appear in your account may vary depending on your bank or payment provider.

Faulty or Incorrect Items

If your item arrives faulty, damaged or different from what you ordered, please contact us.

These situations will be handled in accordance with your rights under the Australian Consumer Law.

Australian Consumer Law