Shipping & Delivery Policy – PurGrace

At PurGrace, every detail matters. We carefully prepare your order so that your experience is as special as the pieces you’ve chosen.

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💖 Shipping Across Australia

We deliver to all Australian states and territories with care and attention, using Australia Post.

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✨ Shipping Rates

Western Australia (WA)

Standard: AUD $8.90

Express: AUD $12.90

Other Australian States (NSW, VIC, QLD, SA, TAS, ACT, NT)

Standard: AUD $10.90

Express: AUD $15.90

(Optional: Free shipping can be offered for orders above a certain amount.)

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🌼 Processing Times

Each order is lovingly prepared and packed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

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⏱️ Estimated Delivery Times

Standard Shipping (Parcel Post)

WA: 2–4 business days

Other states: 4–8 business days

Express Shipping (Express Post)

WA: 1–2 business days

Other states: 2–4 business days

Delivery times are estimates and may vary depending on Australia Post and your location.

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🔍 Tracking Your Order

Once your order has been dispatched, you will receive an email with:

Your tracking number

The name of the carrier (Australia Post)

A direct link to track your parcel in real time

Tracking updates may take 12–24 hours to appear after the parcel has been collected.

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📦 Delivery Issues

To ensure smooth delivery, please check that your shipping address is correct.
PurGrace cannot be held responsible for:

Delays caused by Australia Post

Parcels returned due to incorrect or incomplete addresses

Packages marked as “delivered” by Australia Post but not received

If a parcel is returned to us due to an incorrect address, a new shipping fee will apply for reshipping.

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💬 We’re Here for You

If you have any questions about your delivery, we’re always happy to help.
Contact us anytime — we want your PurGrace experience to be as special and effortless as your jewellery.